Clear Case Computers

The Choice is Clear

355 Bethune Drive North Gravenhurst, ON, P1P 1B8 Canada

705-684-4141

At Clear Case Computers we strive to meet all our clients needs.  Whether its data migration to a new system, onsite equipment and software installation, or whole business networking and cloud computing consultation and setup, We offer it all. We have a large selection of ink and toner, as well as new and used computers and laptops.  We understand that navigating technology in today's world can be a challenge.  We are here to help and guide you through this ever changing world.

UPGRADING FROM WINDOWS XP TO WINDOWS 7 OR 8?

April 29, 2014  /  John Hartford

FREQUENTLY ASKED QUESTIONS:

 

 

  • WHAT HAPPENS TO MY EMAIL?  IF YOU WERE USING OUTLOOK EXPRESS OR MOZILLA THUNDERBIRD FOR EMAIL, WE WILL INSTALL “WINDOWS LIVE MAIL” OR “THUNDERBIRD” AND WE WILL MAINTAIN YOUR ADDRESS BOOKS, EMAIL SETTINGS AND OLD EMAILS INCLUDING ALL SUB-FOLDERS.  IF YOU WERE USING MICROSOFT OUTLOOK, YOU MUST PROVIDE US THE INSTALL DISC WITH LICENSE KEY FOR US TO CARRY OVER YOUR EMAIL AND REINSTALL OFFICE ON THE NEWER COMPUTER. YOU MAY NEED TO PURCHASE A NEWER VERSION OF OFFICE IF YOURS IS OLDER THAN 2007.  WEBMAIL CAN BE ACCESSED THE SAME WAY AS BEFORE.
     

  • WHERE ARE MY FAVORITES? IN INTERNET EXPLORER, ALL FAVORITES ARE TRANSFERRED ACROSS AND ARE UNDER THE GOLD STAR ICON AT THE TOP RIGHT.  IF YOU HAVE A DESIRED HOME PAGE OR DESKTOP WALLPAPER, PLEASE NOTIFY US IN ADVANCE.
     

  • HOW DO I UNINSTALL PROGRAMS IN CONTROL PANEL?  IN THE SEARCH WINDOW IN CONTROL PANEL TYPE “UNINSTALL” AND THE LINK TO “UNINSTALL PROGRAMS” WILL DISPLAY.  CLICK ON THIS, CHOOSE THE PROGRAM YOU WISH TO UNINSTALL, AND CLICK UNINSTALL.  YOU MAY WANT TO SWITCH THE CONTROL PANEL FROM CATEGORY MODE TO LARGE ICON MODE UPON FIRST ENTRY.
     

  • HOW DIFFERENT IS THE OPERATING SYSTEM?  WE MAKE EVERY EFFORT TO MAKE WINDOWS 7 AND 8 RESEMBLE THE INTERFACE OF XP.  THAT IS: A START BUTTON WHICH LAUNCHES “ALL PROGRAMS”.  DESKTOP SHORTCUTS TO DESIRED/COMMONLY USED PROGRAMS.  SHORTCUTS TO GAMES.  FOR WINDOWS 8: http://windows.microsoft.com/en-CA/windows/how-to   FOR WINDOWS 7:  http://windows.microsoft.com/en-CA/windows7/help/getting-started#T1=tab01
     

  • WHAT HAPPENS TO MY OLD COMPUTER?  EVERYTHING STAYS EXACTLY THE SAME ON THE OLD COMPUTER UNLESS YOU ADVISE US TO ERASE EVERYTHING AFTER THE TRANSFER IS COMPLETE.  YOU CAN EITHER TAKE IT WITH YOU OR LEAVE IT BEHIND AND WE WILL TAKE CARE OF THE RECYCLING.  WE OFFER CONSIGNMENT IF YOUR OLD MACHINE IS DEEMED SELLABLE.  WE WILL NOT ACCEPT CRT MONITORS, HOWEVER.
     

  • ARE WE AVAILABLE FOR “LESSONS”?  YES, HOWEVER WE CHARGE $49 PER HOUR FOR IN-STORE, AND $89 PER HOUR FOR ON-SITE.  WE HIGHLY RECOMMEND YOU USE THE VAST RESOURCES OF THE INTERNET FOR ITS FREE TUTORIALS, VIDEO-BASED AND OTHERWISE.  WE ALSO REFER CLIENTS TO A CUSTOMER WHO DOES NOTHING BUT ONE ON ONE TRAINING FOR BASIC WINDOWS ISSUES.
     

  • DUE TO OUR VOLUME OF IN-STORE BUSINESS, WE CAN ONLY PROVIDE PHONE SUPPORT FOR APPROXIMATELY 5 MINUTES PER CALL.

MISCELLANOUS ITEMS:

 

WINDOWS 7 AND 8 ARE STILL CAPABLE OF VIRUSES, HOWEVER, MOST PROBLEMS THAT ARE OCCURING ARE ACTUALLY “MAL-WARE” OR “NUISANCE-JUNK SOFTWARE”.  MOST OF THESE ARE CAUSED BY USER-INPUT (I.E. AGREEING TO A DOWNLOAD WITHOUT READING THE FINE-PRINT WHICH THEN ALLOWS ADDITIONAL/UNWANTED SOFTWARE TO BE INSTALLED).

 

EXAMPLES:

 

MYPC BACKUP

OPTIMIZER PRO

REGISTRY PRO/OPTIMIZER

FREE STUFF

SEARCH CONDUIT

MYSEARCHDIAL

SNAP.DO

JAVA AND FLASH CAN BE FAKE POP-UPS (FOR EXAMPLE, FROM TV-STREAMING WEBSITES).. THE ONLY VALID UPDATE NOTIFICATIONS FOR BOTH SHOULD COME FROM THE TASKBAR, DOWN BY THE CLOCK.

AND..

BASICALLY ANY TOOLBAR THAT ISN’T GOOGLE/YAHOO OR BING

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